Deck Security Ltd are one of the highest regarded security firms working with various local schools, banks, exhibition centres and development sites. This has occurred through an emphasis on training, quality control and customer care.
As one of the leading Manned Guarding, Mobile Patrols, Key Holding and Alarm Response Specialist, we draw from a national pool of Security industry Association highly trained Security personnel. Our Security Officers are recruited and trained against a carefully designed range of competencies. Our Officers undergo a selection process, which include Criminal Record Bureau (CRB) checks, literacy and numeracy testing and reference checking. Deck Security Ltd key service area falls into three main categories:
Quality and professionalism of our Security officers is paramount. As the first point of contact for many businesses, staff and customers , combining skills in service and protection is a critical element.
One of the key areas that differentiate Deck Security Ltd from our competitors is the level of supervision that we employ to ensure that our clients’ requirements are being met. The decision not to maximise profit by reducing the level of supervision has proven to be a key factor for achieving high level of customer satisfaction.
Deck Security Ltd has one of the highest ratios of Supervisors to guards in the industry. The Supervisor’s role is to randomly visit all permanent sites to ensure that security officers are complying with our clients and also Deck’s service and quality requirements and also to perform welfare checks. During their visits, the supervisors will walk the site with the site security officer to verify that the officer is aware of the duties and security requirements of the site. In particular, they will check:
• Compliance with Assignment Instructions
• Auditing of records and Incident Book
• Auditing of site patrols.
Each inspection by our Supervisors is documented and the results of these inspections are checked daily by the Account Manager and emailed to our clients at the beginning of each new month. Our dedicated Account Manager reviews the results of this Audit with the client, to discuss continual ways of improving service delivery.
Where non-compliance are identified, Supervisors are qualified to carry out performance counselling. In accordance with Deck’s commitment to Customer satisfaction, we will also undertake a regime of unannounced after hours inspections.
Please contact us on 01793 250 113 to find out more about Deck Security Ltd and our services.
77 Pure Offices
Tel: 01793 250 113
Security Industry Authority